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How to master your Outlook inbox

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You know how you start Outlook, you never know how you will close it

The gift and curse of Email 

Effective communication is a vital piece in an organization’s success puzzle as well as in an individual’s life satisfaction. With globalization, the widespread of smartphones and connectivity, and the complexity of global businesses making, effective communication can be undermined due to the massive data an individual needs to handle on a single day.

Since the invention of electronic mail back in the 70’s (see the controversy about the invention’s credit), the email media has quickly took the first place in term of communication scope (3 million email sent per second in 2018). I guess that many of the readers are not so surprised with the sheer number of emails sent, as they see how their inbox is filled by the minute with more requests, FYIs, urgent business catastrophes as well as birthday wishes to a colleague and what not. For obvious reasons, the email route of communication is the easiest one to communicate both in terms of geography, investment of time and energy in relaying simple or complex information and also as a mean to archive for later review (or even to cover someone’s ass in a complex corporate political environment).

Bottom line, our effective management of email is key to our communication success and being managed by the flow of messages and information pouring from your email is one of the most time-consuming in the modern workplace that lead to decrease in productivity. Time is wasted on the following:

  • Going over mass of new emails, important or not, urgent or not
  • Searching for specific emails
  • Frequent interruptions due to popup email notifications
  • Re-reading emails and past correspondence to understand a specific issue
  • Back and forth email correspondences that doesn’t clarify an issue but generates more frustration and conflict.

In this post I will give tips how to manage your email, specifically in Outlook, and also demonstrate how I manage my own email.

Background 

Before I take a deep dive into the methodologies and tips that enable the efficient use of Emails, some words about my background.

I am working in ADAMA agricultural solutions, a global corporation manufacturing plant protection products (PPP) or pesticides. ADAMA is one of the top 10 agrochemical companies in the world. My role encompasses the global regulation of around 70 products across more than 40 countries in 6 continents around the world. The responsibility stretches from re-registrations, to managing adjustments with regulation changes in these countries and all the way to new product initiatives. The communication is massive and is across most functions of the company mostly via emails. Thus I quickly realized that I must have a good system in place that will enable effective management of emails and tasks.

Some GFP (good focus practice) before we start

You can master all the bits and bolts of outlook, yet not maintaining the following rules will undermine your productivity, energy and overall satisfaction:

Disable notifications (all of them)

If there is one thing that can save you time and energy is disabling those pesky notifications, whether outlook’s itself, your phone and even the computer’s notifications. Every distractions will waste 5-10 seconds each time as you monitor the notification:

  • Looking at the notification
  • Identify what it is
  • Realize why it is showing now
  • Decide whether to “pick up” or to continue with the current activity
  • If deciding to return to the original task, taking the time to remember what you were doing in the first place.

See below tips how to disable notifications.

Structure your daily time in time blocks

It is well known that jumping from task to another, and then back again to the first task (what is called “Multi-tasking”) is in most cases a not so productive method to getting things done. However, if we segment out work days in chunks of 1-2 hours (or even less) we can be more focused on each task and set the appropriate time span to complete the work.

Task grouping 

Moving from calling someone on the phone to drafting a review paper on your laptop, then going over to your colleague on the first floor to discuss the project are all tasks that involve different interfaces (phone, laptop, face-to-face talk) and require different levels of concentrations and abilities. Instead of going from thing to another, group the tasks together and slot this in your overall agenda for the day (see “Structure your daily time…”).

additional tips how to get control over your time good focus practice you can find in my previous post “Tips for mastering time leaks: how to effectively use every minute“.

Outlook as an email client – setting the stage

Outlook is one of the most common email client used in the business world and for a good reason: it combines email client, powerful calendar tools, tasking and contact management pretty well, and by smartly using these tools, you can get more done.

In recent years a new concept called “Inbox Zero” emerged as globalization and information technology increased and affected communication around the world. The logic behind the “Inbox Zero” concept is to maintain your inbox clean and minimal of emails and thus achieve clarity and focus. It’s important to remember that the Inbox Zero concept is a mean to an end (achieve clarity) and not the other way around, as sometime professional retain ruthless zero emails in their inbox folder. If you try to achieve zero emails in your inbox continuously, you will basically be a slave to your inbox and miss the whole point of focus. Rather, set a weekly/daily time to clean up your inbox according to your comfort level, work load and the time needed to complete filing X emails. The goal is to set a time allocated only for this task so you can focus on only clearing your inbox as it can be time consuming (best time to do that is start of the day on the first or last day of the week).

Law of thermodynamic and your email account

Like any other entities in our universe, our email account disorder will increase unless we invest time to retain order in the system. The basic requirements for lasting order with your email account is based on 3 requirements that needs to be maintained at all time:

  1.  Workflow – a preconceived and defined process that is simple yet sufficiently effective such that a person can apply every day/week, as the email tidiness requires.
  2.  Cohesive structure – emails needs to filed according a certain logic/rule so all future emails of the same kind will be filled in the same place and so it will be easier and quicker to locate in the future.
  3.  Discipline – the most efficient workflow combined with elegant structure will be worth nothing if these are not used on a regular basis. This is by far the most challenging aspect of maintaining order with email inbox.

One of the reasons for the lack of implementation is that many professionals either (1) don’t see the importance of organized email account or (2) have already a mess in their email account and thus give up the apparently tremendous challenge of getting a 2-year old account in order. People literally don’t know where to start. More on that below in the “tips” section.

Today, TDL and FYI are your best friends

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Today, TDL and FYI folders – use them!

While the default folders in outlook contain “inbox”, “Sent”, “Drafts” and “Trash” folders, it will be wise to create additional folders that will reflect the workflow when handling emailing landing in the inbox folder. This part I’ve learned on the job from Saar Peer from Magnet, and I have further added some personal improvements.

When you receive an email you have the following 4 options:

  1. Act – if this email is for you to act upon, either you do it as you receive it (if it’s a 2 min task) or later (assigned to the “To Do List” folder or in short “TDL”).
  2. Defer – if this email needs the action of others before or if you have to act upon it, then forward the email.
  3. Information – this email contains information that may or will be needed in the future and thus needs to be archived.
  4. Trash it – if this email is non of the above just send it to the trash and clear space.

To reflect these options here are the master folders needed to handle each of this options:

  1. Today – if you plan to act on an email today (and set aside time in your schedule) place it in the “Today” folder. Emails that you plan to act upon but not today move them to the “TDL” folder.
  2. “TDL” – the TDL folder will contain all the emails that require your action. Since this folder will quickly be populated, the correct way to handle it is to assign it priorities according to the following suggested priorities (using categories – see below practical “how’s to”):
    1. Urgent – needs to be handled in the coming days
    2. This week – needs to be handled within the coming week
    3. This Month – needs to be handled within the coming month
    4. Followup – on-going emails that are still in process but you are not actively acting upon, just following and monitoring its progress. In many cases it soon to be filed in the FYI folder structure.
  3. “FYI” – For your information folder is actually a master folder that comprises all your archiving folders according to a folder structure that works for you (see below).

Folder structure and hierarchy 

Take a look at your personal email inbox (Gmail, outlook.com, etc) and I am quite confident you’ll see a massive pile of emails. Alternatively, you’ll have a rather clean inbox yet an “Archive” folder which will hold 99% of your emails in a heap. This happens since along the day emails enter the inboxes of both the personal and the professional emails yet we’re just one person that can handle either one of them (and also get some work done, right?).

Basically, the higher the organization resolution, the better one can locate a single email as long as he/she knows the organization rule (where to put what). On the other hand, achieving such high hierarchy filing requires significant time investment and will prove failure in periods of intense work load and stress. The other side of this scale is not to file at all, keep everything in the inbox and let it heap bigger and bigger with time (and it will heap very high very fast). In such case, where the inbox already contains more than 1000 messages, the user can use sort strategies with receive time to allocate or to resort to the most popular mean, the email finder. Outlook has improved the search engine both in relative accuracy and speed, however, with the increase with messages in the folder, the more you’ll get messages which are not what you looked for, and will have to sort through many messages, frustrated with time wasted on looking for a specific email.

The grey area in between these two extremes is to have a folder hierarchy which is relatively flat to manage and yet deep enough to enable easy identification of mails according to topics or scope. I would recommend using 1-3 levels of hierarchy, according to your comfort level and make it a habit to maintain this on a regular basis (more on this below). When thinking about folder hierarchy structure, the best way is to try to replicate your hard drive folder hierarchy in a general manner as you will jump from that file system to your email account and back again, it will be easier if the system “talk” the same folder hierarchy language. If you need to build the hierarchy from scratch, best way is to look for the most generalized mean that you can segregate the subjects you work on a daily basis and then segregate further according to another category. For example, if you’re a R&D Manager, you’re structure can be:

  • Product A
    • Synthesis
    • Analytics
    • Production
  •  Product B
    • Synthesis
    • Analytics
    • Production
  • General
    • Finance
      • Budgets
      • Invoices
    • HR
      • CVs
      • Documents

As shown above, try to maintain the same sub-categories for every similar main category so it will be easier to know where to file and later retrieve a specific email, making your manual filing more anticipatory.

At the end of the day, you need to find the right balance where you don’t invest too much time in organizing your inbox as you won’t enough time to do your actual job.

Use keyboard shortcuts

Your fingers are incredibly adept and fast, especially if you have been training them day after day on the same tasks. Keyboard shortcuts under most situations will be faster then moving a cursor and clicking. The full list of outlook can be found easily online however I will select-pick the top most and handy ones worth memorizing (and using, which is even better):

Switch to Mail Ctrl + 1
Switch to Calendar Ctrl + 2
Switch to Contacts Ctrl + 3
Switch to Tasks Ctrl + 4
Switch to next message (with message open) Ctrl + period
Switch to previous message (with message open) Ctrl + comma
Create a new appointment Ctrl + Shift + A
Create a new email message Ctrl + Shift + M
Forward a message Ctrl + F
Send a message Ctrl + Enter
Reply to a message Ctrl + R
Reply all to a message Ctrl + Shift + R
Check for a new e-mail Ctrl + M or F9
Open a received message Ctrl + O
Mark a message as read Ctrl + Q
Use Advance find Ctrl + Shift + F
Check names Ctrl + K
Switch to Inbox Ctrl + Shift + I
Mark as unread Ctrl + U
Display Send/Receive progress (when a Send/Receive is in progress) Ctrl + B
Post to this folder Ctrl + Shift + S
Delete an item Ctrl + D
Copy an item Ctrl + Shift + Y
Move an item Ctrl + Shift + V
Cancel Esc
Activate a selected command on the ribbon Spacebar or Enter key
Display the Find Bar F3
Search for text within an open item F4
Move between the Outlook window, the smaller panes in the Folder Pane, the Reading Pane, and the sections in the To-Do Bar, and show the access keys in the Outlook ribbon. F6
Check spelling F7
Send and Receive F9
Selects the Menu Bar or Closes an open menu and submenu at the same time F10
Find a contact F11
Save As (only in mail) F12

Use automation wherever possible

Automation can save you a lot of time and get things exactly as you want, every time without mistakes.

Rules

Rules in Outlook can be used for a multitude of actions. I use them mostly for category assignment since categories are used for automatic actions such as prioritizing and grouping of emails according to product/project.

I also use the rule to defer email sending by 1 minute to lower the number of times I have erroneously sent an email or pondered on the email after it was sent and further edit it. I have a tendency to do things really fast and I try to slow things down, and this is one method to do so. See below tips how to implement it.

I do recommend exploring the plethora of “if this than that (IFTTT-style)” automation options, which is beyond this post.

Use Outlook Calendar as task manager

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Tasks and Meetings throughout the day

Outlook has a powerful calendar module which people rarely use to its full potential. The trivial that not all people take advantage is the use of “scheduling assistant” when setting a time for a meeting or use of “Room finder” when looking for a place.

The less trivial use is to actually use the calendar to set aside blocks of time for you to do your tasks. See below an example of my typical work week:

With the use of conditional rules, the meetings are colored according to the specific project/product, enabling to have a quick snapshot of the main products in focus. I am also allocating time for lunch, as this is another item that I make sure not to skip.

One of the weakest points of a to-do list is time allocation – most people don’t allocate time but rather indicate whether the task’s priority. Eventually, you see people has several dozens of tasks, usually those that are urgent or the most recent are those that get the most attention and the rest is neglected (until someone sends a reminder or knocks on your door). Then all of a sudden a certain task jumps from anonymity to celebrity in a heart beat, the previous “precious” task is left to dry on the side. This is far from effectiveness and we all fall pray to some extent for the immediate call to quench a fire. So, an alternative is to put your tasks on the calendar.

Basically, you can do this in manual or semi-automatic manner:

  1. Manual –
    1. Read and understand this emails contains a task
    2. Go to your calendar
    3. Search for a time slot in the week
    4. Click on the time slot and click on “New event”
    5. Type the title of the task
    6. Go to your inbox and find the email with the task [recommended yet optional]
    7. Copy the email and paste it in the event [recommended yet optional]
    8. Save and close
  2. Semi-automatic
    1. Read and understand this emails contains a task
    2. type “ctrl+art+r” or click on “reply with meeting”
    3. Press “Cancel meeting invitation”
    4. Press on “scheduling assistant”
    5. Scroll and select free time windows according to the time is needed
    6. Press save and close
  3. Semi-automatic – short
    1. Read and understand this emails contains a task
    2. type “ctrl+c” to copy the message
    3. Go to the calendar date and select a time slot (can be half an hour or several hours)
    4. Press “ctrl+v”
    5. Press save and close

Obviously, the semi-automatic is the fastest and most convenient one and is also the one that presents the needed actions directly in the description window. And you don’t need to type anything.

Taming your inbox – Implementation

How do I implement the above methodology/techniques? And what is the most crucial aspect that can make or break this method? That I will share in a future post. As promised, see below a compilation of Outlook tips that were discussed above.

Outlook Tips section

Starting with a messy long time inbox

  1. Generate a folder under inbox and call it “Archive xx/xx/xxxx” with the full date of that same day.
  2. Select all emails and drag them onto that folder.
  3. Now, continue with the program. If you know you’re looking for an email before that date, just head over to the Archive folder and do a search inside it (like you would do before changing.

Shutting down Outlook notifications and windows notifications

  1. For outlook mail, head over to File->options->Mail->message arrival section. Uncheck all.
  2. For outlook meeting reminder, head over to File->options->Calendar->Calendar options section. Uncheck “Default reminders”.
  3. In windows 10, press the magnifying glass at the bottom left corner (right next to the Windows logo) and type “Focus assist”. Select Priority Only and set time for focus under “automatic rules”. I set it across the day. This is also handy when you’re presenting and all of a sudden you get an email that not all participants should see.

Defer send email by 5 min

  1. Go to Rules on the “Home” tab and choose “manage rules and Alerts”.
  2. Press “new rule”
  3. Go to the bottom section and press “Apply rule on messages I send” and press Next
  4. Press “next” again – you’ll get a prompt alert, just press “Yes”.
  5. Check the one before last – “defer delivery by..”
  6. Click on “a number of” and select the number of minutes to wait. I use 5 min.
  7. Click OK and finish when you’re done.

And what to do when you are sure the email is OK and you want to send it NOW?

  1. For all these cases, when you generate the new email just go to “option” tab and press “delay delivery”.
  2. In the menu, under “delivery options” change the time to earlier hour (say 5:00) and then press close.
  3. When you send it, it will clear from your outbox immediately.

Outlook small tricks

  • Opening another outlook window quickly – right click on the function (mail, contact, calendar) and select “open in a new window”.
  • Disabling calendar notification
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Time vs. Money

Time vs. Money - who wins?

Choosing when to prefer one over the other is an art. (C) Business vector created by Photoroyalty – Freepik.com

A common dilemma or debate is whether we should spend more money and save on our time (e.g., pay the maid to clean our house instead of cleaning it ourselves), or should we save the money and spend more time (walking 20 minutes to the grocery store instead of using the car). Obviously, there are additional attributes that can be gained/lost by deciding on either course of action. My life belief is that while money can come and go, time isn’t. You might have 10,000 dollars in your bank account, but you will have a finite 525,600 minutes per year and can expect to have on average 31.5 million minutes in your entire adult life (counting from your early 20’s to your early 80s). That might sound like a lot of time, but it aint. By the time you finish my post, you’ve lost another 5 minutes of your life. Oh.

This case of Time vs. Money helps me focus on what’s important and to manage my day-to-day tasks, what can be delegated to other service taker and what I should do myself. Recently, I have “bumped” into this argument from a different angle entirely. Read on!

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Whatsapp as a tool

Using WhatsApp to capture to important things in life

Since 2009, @Whatsapp has evolved from a simple person to person instant text messaging service into a 1.3 Billion users community worldwide which were using the app anywhere from asking your friend for her recipe to companies internal notification media platform. And the penetration of the app is expected to evolve and expand to personal customer services and in the not-too far future of the Internet of Things (IoT), people will communicate with their home devices, such as timing the washing machine to complete its run 5 minutes before you come home from work (thanks to integration with Waze traffic and drive time algorithm). The machines can send updates back on their progress, any malfunctions that suddenly occur (and that will be sent to the warranty supplier instantaneous). Until these exciting IoT integrations will take place, you can use whatsapp to increase your productivity. Read on.

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Tips for mastering time leaks: how to effectively use every minute

apple-desk-designer-display

Source: http://bit.ly/2aiajKt

Fact: our most precious resource is our time.

The bad news: life in the digital era can be a major time consumer with little benefits gained at the end of the day.

The good news: it’s at the hand of every person to manage his/her “time leaks” to balance effectiveness with spontaneous.

Here’s a gist of the modern human:

News alerts, emails from the boss, wife texts you on Whatsapp what do about your kid’s horrendous facebook feed, 10 LinkedIn requests awaiting your approval and the digital suction goes on and on 24/7.

With all this going on in the background, you have to meet deadlines, budgets, solve technical issues on a new project, and around 250 unread emails, half is spam and the other half is from people awaiting your actions and decisions. And your boss expects the company’s future pipeline draft by the end of the week, and it better be smart and dripping of novelty.

Is that a knock on the door or is it your exploding brain trying to crack your skull? Do you feel suffocated by the “lack” of time?

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5 software and applications to help you stay on top of things

(C) Mycobacteriophage database

(C) Mycobacteriophage database

When I first sat behind the helm of the R&D management, I had a lot on my mind and on my hands.

And the clock was ticking.

When the R&D team was composed of only myself, I had to be both efficient and very specific with my prioritization. A lab had to be secured, equipped, personnel brought in, regulations set and implemented, and not least important, setting the research goal, scope and stage for the practical stage. To keep myself focused on current tasks and keep the target’s ahead within sight I had used several software products and working methodologies.

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Documentary photography with an iPhone

“Mind the Gap” (c) Chen Guttman, 2014. Taken with Hipstamatic.

Couple of days ago, I have stumbled over The New York Times blog Lens post that reminded me of my own recent experience as a documentary photographer.

The post dealt with the 3rd place winner of the Pictures of The Year competition, Damon Winter, which snapped the winning image via iPhone’s Hipstamatic app. According to the Lens (and the post author ) “Critics have pounced. The debate over the propriety of using apps, already hot, is intensifying”. Personally, I feel Damon is damn right and it doesn’t matter which tool was used for capturing the moment as long as it conveys the autherntic atmosphere, moment, happening and such that matters. Now, how’s this relate to me?

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Starting up 2014

Been a long time since I have written my previous post and for two good reasons.
One, I have got my final thesis approval and will be submitting it in two days.
Second, in the past two weeks I have started working for a biotech startup which keep me busy pretty good.
🙂

So, 2014 started for me with ending one chapter in life, and starting another…hope to keep you posted on whatever I can share.

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